Stark County Mental Health & Addiction Recovery
  • 07-Jan-2019 to 06-Feb-2019 (EST)
  • Canton, OH, USA
  • Salary
  • Full Time

Robust Benefit Package • Health Benefits begin 1st of month after start date • Ohio Public Employee Retirement System • Vacation & Sick Leave Accruals from day 1 • Prior Gov’t service may increase Vacation accruals • 5 Personal Days & 7 Paid Holidays per year

PartnerSolutions Health Informatics, a department of Stark County Mental Health & Addiction Recovery, is comprised of a number of Mental Health and Recovery Services Boards and provider agencies in the northeast Ohio region who have come together to establish a shared electronic health records system. Within this system each participating organization maintains its own separate identity and ensures that the health information for its clients is maintained in accordance with applicable rules and regulations, acquiring a state-of-the-art electronic health records system and operating it through a collaborative arrangement.


Oversees training and procurement of Electronic Health Records applications in an enterprise model for PartnerSolutions Health Informatics Consortium Members.  Assists with implementation of the EHR software, and other related software applications. Evaluates workflows, creates gap analysis, procedures, and training documentations.  Assists with the first level of support helpdesk for stakeholders, as well as being a Certified Professional for all applicable software.


  • Oversees the training of all users in Electronic Health Record (EHR), and associated functionality for all participating practices and internal staff.
  • Supervisory Responsibility for the Electronic Health Records Specialist, Electronic Practice Management Specialist, and Help Desk Specialist positions.
  • Evaluates practices' workflows, documents, reports, and procedures for implementation and customized training plan development.
  • Responsible for determination and writing of enterprise system policies and procedures related to training, EHR, document management and EHR related modules.
  • Works with Clinical and IT staff to identify and develop the continuing education and training needs of all staff relative to the use of the EHR system and other associated applications.
  • Assists Health Information Technology Manager with the first level of support help desk for stakeholders. Coordinating responses to inquiries received via the incoming support ticket system.
  • Assists with system development of enhancements or version upgrades. Particular attention with the EHR as well as templates for Behavioral Health. Perform system configuration and database setup according to practices' requirements.  Ensures that updates and changes meet federal and state compliance guidelines.
  • Maintains project status updates and communicate updates to project management.
  • Work closely with stakeholders in regard to troubleshooting and identifying potential areas for enhancements and system solutions.
  • Cross trains and provides backup to EPM Specialist.
  • Perform continuous quality improvement of all processes as identified.
  • Obtain and maintain certificates within all HIT System applicable areas.
  • Maintain a high rate of customer satisfaction with the provider and board community.
  • Assists in promoting cultural & linguistic competence within the Stark County community;
  • Must work congenially and cooperatively with co-workers and affiliated boards and providers.
  • Assumes added responsibilities and performs special projects as needed or directed.


Education, Training and/or Experience

  • Minimum Bachelor's Degree in Business Administration, Social or Behavioral Science, Health Administration, or equivalent experience. Healthcare related certification and/or clinical license. Experience with Physician Electronic Practice Management (EPM) and Electronic Health Record Systems (EHR) desirable, preferably in NextGen or SmartCare.
  • Experience with behavioral health care or FQHC practices, clinical applications, practice management systems, electronic medical records and billing systems. 

Knowledge, Skills, Abilities and Personal Characteristics

Detail oriented and highly organized; well-developed analytical and problem-solving abilities.  Ability to express self effectively and concisely, both orally and in writing; requires strong communication and presentation skills to engage technical, non-technical and clinical audiences. Requires ability to communicate and interact across facilities, agencies and/or clinics at various levels. Ability to prioritize and manage multiple projects, coordinate information, activities, training, and work under stress of deadlines and frequent interruptions. Familiarity with clinical care workflows.

 Certification, Licenses, Registrations

Healthcare related certification and/or clinical license



Nature of work requires ability to operate standard business office equipment.  Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.  Some travel by automobile will be required.


Work performed in a general office environment.  May require availability for additional hours during peak periods.  Requires periodic participation and attendance at organization sponsored events and meetings.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Stark County Mental Health & Addiction Recovery and PartnerSolutions  Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonable required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.


Note:  The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use.  The test site shall be chosen and paid for by the Board.  An applicant with a positive test result will not be offered employment. 

Salary Range:  StarkMHAR Grade TBD  $40,800 - $67,200.             Suggested Starting Range $40,800 - $53,200

-An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities that could qualify for a higher starting salary.

Hours:   Monday Friday 8AM to 5PM with one-hour unpaid lunch. Alternative scheduling and work from home may be available.



Full Job Description
Stark County Mental Health & Addiction Recovery
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